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Businiess name:
Pet Village & Bird World
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Review by:
citysearch c.
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Review content:
I purchased a female eclectus from Bird World/Pet Village in November 2009. She was hatched in June 2009. On January 5th, she died at the emergency vet, for no apparent reason. I had been feeding her the exact diet that was recommended by Bird World (pretty bird and a small amount of seed). When I first purchased her, I was told she was mean. After a few days having her at home, she cuddled up under my neck every night and would stay there as long as I would let her. She was a sweet bird and was treated extremely well she was a member of the family and we were devastated when she died. When my husband called the owner of Pet Village, Doug, to explain what had happened, at first he seemed sympathetic and offered to help find us another bird at half price. Since we already paid $1000 for her, that was not a good option for us. Doug said he would talk to the breeder to see what he could do and would call back. In the meantime, while waiting for Doug's call back, the vet is now holding my bird before sending her off to be cremated because Doug said we would need a letter from the vet explaining the problem (an autopsy would need to be performed). After no phone call back, and after avoiding my husband's calls for 2 days, we finally asked the vet to let the bird go to be cremated. My husband finally talked Doug, who was not nearly as nice this time. My husband suggested something was obviously wrong with the bird and Doug asked if my husband would blame him if one of our kids died too! He said ""things die and that's just the way it goes""! He was not willing to do anything, was not sympathetic at all, and when my husband said we will never buy anything from his store again, Doug said ""it didn't matter to him because his business did not depend on our business""!!!! PLEASE DO NOT BUY ANYTHING FROM THIS STORE! My bird was obviously sick and died without explanation. Since this time, my friend visited the store to check the quality of the animals and found MANY to be in poor health (i.e., puppies, rats, etc.). Many of the birds share cages and my family and I observed some birds beating up on others. Their tails are ragged and the feathers do not look nice and beautiful like young birds' feathers should. BUYER BEWARE! I WOULD NOT RECOMMEND PURCHASING ANYTHING FROM THIS STORE! THEY SELL UNHEALTHY PETS AND THE OWNER DOES NOT CARE ABOUT MAKING HIS CUSTOMERS HAPPY OR SELLING HEALTHY ANIMALS. We will be contacting the Better Business Bureau to file a complaint. Unfortunately, I'm required to give a rating when entering this review.
Cons: Unhealthy animals and owner who doesn't care
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