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Businiess name:
T.G.I. Friday's
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Review by:
citysearch c.
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Review content:
The Tech Road, Silver Spring (#2036) location is the worst TGI Fridays I have ever been to. I should not have to even waste my time doing this, but I believe too much of my time was wasted last night by the Restaurant Manager, Mike Fitz. We were picking up carry-out for a fairly large order because my sister in law and their family had arrived after a long drive with their 18 month old. We were told on the phone the order would be ready in 20 minutes. We left out house to pick up the order and arrived in about 20 minutes. Greeted at the door, the host said it would be a couple of minutes and the food was almost ready. I gave them my card to pay, along with a coupon for 25% off the meal. They said they cannot accept it because it was for dine-in only. A few days prior, the restaurant had accepted my coupon so I asked to see a manager. Mike Fitz came out and said he cannot accept it unless we were dining in. I told him we come frequently and he said we can dine in and take a seat - and I told him if we take a seat, we will need to box it up to bring it back home to our family. So he seated the two of us (my brother in law and myself). We waited patiently, but nobody came to see us. After another half hour, I asked the host about our food. They seemed to smile or laugh - as if their manager had told them to make us wait. I honestly felt bad for the employee because they were caught in the manager's games. He said he would check on it. He called Mike again, and I told Mike that they said our food would be ready over half an hour ago. He said, ""Oh, relaly??"" and laughed. By now, I was tired of these games. We sat back down and waited. I grabbed his card, and I think he saw me and knew I would report him to corporate. The food suddenly was brought to our table. Then a different employee (an African American female) apologized for the wait, gave us an $8 off coupon, and took my credit card. We waited another 15-20 minutes and wondered if they were holding us hostage at that point. It felt like a used car dealer. She came back and said she cannot accept the coupon still - because she would need to re-ring the order. I told her to just ring us up at full price. Congratulations to Mike Fitz, he has won. Another carry-out customer who came in right after us was extremely upset about how long he had to wait and quoting him, he was ""about to lose it."" I told him I don't blame him - and this is a very poorly run location. I will NEVER go back to Fridays. I will also post this experience on every social media web site I can find to warn others of the games they play here. When we got the food home, of course, it was cold. It was soggy. The to-go boxes had moisture inside them and the food was disgusting. We threw it away and instead went out to a different chain. We now know NEVER to go to TGI Fridays on Tech Road in Silver Spring, Store #2036. This was the worst experience I have ever had at a restaurant. I have family members in the restaurant industry as well - so I rarely complain when things go wrong. But this was an immature game by the manager and I do NOT play games. I do NOT waste my time so teenage managers can feel better about themselves. This disgusts me.
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