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Businiess name:
Fenton Family Medicine
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Review by:
citysearch c.
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Review content:
My son was seen here for about a year. He was born with one kidney and we were told by Dr. Kirby as long as he was having wet diapers not to worry about it. He never went over any special things to worry about with a child with one kidney or sent us to a specialist or for an ultrasound. When I would go into the office with my son alone he would treat me like I was a nobody and had no idea what I was talking about. When my husband would go with me he would be a totally different guy. It got to the point I wouldn't go to doctors appt's alone. Finally after a year I had decided to try to find a different pediatrician, we found a new one and went for the first visit and she told us we should have seen a kidney specialist 2 times by now to make sure that the other kidney was working properly and to discuss special diets and activities he should and should not do. Dr. Kirby did none of this. I then went back to Dr. Kirby's office to get copies of my sons medical records and was told someone would call me, 3 hours later I had heard nothing and so I called back, they told me that they were probably busy and to hold, she came back on the phone and said we will see what we can do and hung up on me. I went into the office and asked to speak to the office manager, I was then told that I left their practice and that is why I was receiving the treatment I was. I said that I hadn't even signed a medical release yet so how were they working on it. She said that the nurse was unaware of that policy so they were going to call me later to have me come back in. The ladies at the counter don't know standard policy or telephone etiquette. This place is a joke!
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