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Businiess name:
Henrie's Dry Cleaners
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Review by:
citysearch c.
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Review content:
I know this is a long review, but you must read so you don’t get “taken to the cleaners”. Henries is extremely expensive!!!!! Had two silk sweaters, a linen summer dress and a cotton summer dress dry cleaned and bill came to $70! I was shocked! I had had all these garments dry cleaned at other various cleaners and never ever ever had it come to this much. I asked Henries to show me the break down. The sweaters cost $10 each and the cotton dress came to $25! Outrageous. I dropped the garments off in the morning at 8:20 and Henries promised to have them ready by 5:00 the same day. I specifically dropped my garments off at Henries because it was the only place that could do it the same day as I needed my dresses for a wedding the next day. When I went back to pick the garments up at 5:30, they weren't ready. I had to come back at 7:00 pm that night when I didn't have time. Then at that time is when they told me the bill was going to be $70. I told the employee that I must have misheard him. He said all I could do was pay the bill or talk to the manager the next morning. I was supposed to be at a wedding the next morning at 9 am. So, I left the garments at the dry cleaner and went back at 7:00 am the next day to talk to the manager. I was clearly willing to pay a fair price for all the clothing, but not $70. After talking and arguing with the manager for several minutes she just said there was nothing they could do and that I had to pay. She could have cared less about the customer. I needed the dresses so I paid and was VERY unhappy! I felt like I was being robbed. Then the next day I looked up the company website and right on the front page it states, ""Each article will be ready - on time, when promised. If not - that article will be free!"" Huh, it would have been nice if the first employee and manager would have said that. I did end up getting the $70 bill reimbursed, but only because they were late. Even the assistant at the corporate office was rude. When I called to talk about the $70 bill she told me, ""That's here nor there"". Um, what nice customer service. PRICES ARE REDICULOUS! AWFUL CUSTOMER SERVICE!
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