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Businiess name:
Spoiled Lady
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Review by:
citysearch c.
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Review content:
Be warned-they have GREAT prices on their dresses and alterations. Go ahead an order your dress, but DO NOT, i repeat, DO NOT have your dress altered by their ""expert seamstress."" I was 1 of 9 bridesmaids in a wedding, and over 1/2 of us were unhappy with the alterations. I needed a strapless dress taken in from the front. Instead of taking it into the seam that was already in the area, they did the darts on the side between the breast and underarm, causing it to look like you had a misshapen breast! also the dress was too long, even tho i took my shoes and stood there to be measured . The worse part of my exp. with them is that when i called to express my dissatisfaction, Dee (manager or owner) proceed to tell me it was my fault somehow that they did such a poor job. When she said there was nothing they could do about it anymore, i told her that she could offer me a refund, or at least a partial refund ( i paid $20) and she yelled at me, saying she would NOT be giving me a refund, because i could have told them sooner and they would have corrected the problem. I live in an hr away. I told her i couldnt drive there to drop it off, and then return to pick it up. Her attitude about it was just oh well - thats your problem. she did say that she ""would"" have offered to drive here to pick up the dress, but therefore cant offer to give me $10 back. I had to pay an additional $20 for another seamstress to correct the problem.In conclusion-if you want to be treated with poor customer service, then this is the place for you. i say, go with another place that will stand by thier service, and not let $10 get in the way of a happy customer or an unsatisfied customer that will post nothing but negative feedback on sites as such:) oh & the tuxedos are not any better! buttons were falling off. Of course Dee didnt like that i brought this to her attention too, & dismissed it saying they rent them from another place. i suggested they double check B4 a customer takes them home.
Pros: Good prices on dresses compared to David's Bridal
Cons: Poor service from management and incompetent staff
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