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Businiess name:
Spoiled Lady
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Review by:
citysearch c.
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Review content:
I would strongly recommend going elsewhere...especially if you want the invitations you actually requested.\r
\r
Dee made changes to my wedding invitations without approval from me (she didn't even ask me!). The following were her changes:\r
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They were printed in the wrong font (Dee said that she forgot to write down what font I wanted)\r
Our monogram was not on the invitation OR the envelope (Dee said there was no room for it after she printed it)\r
The large vellum wrap was cut down to a small circular wrap that Dee ""created"" and she put her own ""monogram"" which was just our names in a scripted font on this small wrap\r
There was a crystal/diamond that was supposed to be at the bottom of the invite that was not included (Dee said that she forgot about this)\r
We were overcharged (they added on an additonal printing charge at the end that was never previously mentioned)\r
We never saw a completed proof (The day we finally were going to pick up the invites, Dee didn't even have ONE ready...not even a sample for us to look at.)\r
She used the wrong stamps (she used ones that were too expensive for our postcards)\r
We still have not received our programs that we've already paid for AND the remaining 10 invitations/envelopes that we also paid for \r
The invitations came in severely late (they were promised to be in within 2 weeks...it took almost 2 months) and were promised on two different occassions to be ready at certain time and were not (there store is a 30 minute drive away from me. So much wasted gas driving down there for no reason!)\r
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Now, Dee will not talk to me. I only get her vm or ""she is currently with a customer"" when I call the store. She is avoiding me. \r
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To say that I am incredibly unhappy is an understatment. They have handled the situation in an unbusiness-like and unethical manner. In a situation where they should take responsibility, they have chosen to avoid me and the matter altogether. Do not do business with this poorly run establishment.\r
Cons: poor customer service, poor business skills, poor performance
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