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Businiess name:
J & K Electronics (Closed)
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Review by:
citysearch c.
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Review content:
My saga is not over yet, but so far it's gone teribly bad. Process of repairs started 17 days ago and still TV is not working. I required in home service on my DLP TV. \r
1) Used the service request form on the company's Internet page. After two days with no response, called them on the land line.\r
2) Decribed problem to J&K employee and they explained there was an $89 fee for a technician to make a home call and assess the problem. That's not unreasonable, so I agreed.\r
3) Had to make a follow-up call couple days later to inquire about when a technician could come to my house\r
4) Technician showed up and didn't look at TV, but rather diagnosed problem from my description of the problem. OK, that trip could have been saved, and it would have been OK to collect the $89. I wouldn't have had to leave work.\r
5) Parts were ordered, and then I had to make a couple follow-up calls days apart to get status update. Had the feeling I would still be waiting except for those calls.\r
6) Technician shows up to execute repairs, but alas it's not the right parts. How did that happen? They used the TV's serial number to order from the Manufacturer.\r
7) After several follow-up calls, Technicain is scheduled to make a house call today.\r
8) Stay tuned.
Pros: None so far
Cons: Unorganized, unreliable, inefficient, poor service
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