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Businiess name:
J & K Electronics (Closed)
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Review by:
citysearch c.
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Review content:
My 61"" Samsung DLP went out June 2010. I called Samsung and they referred me to J&K Electronics as an authorized repair center. Before calling, I did research and knew that the lamp had gone out. I also discovered that Phillips brand lamps are preferred as the have a much longer life span than the other lamp brands (3-5 years compared to 1-3). So, when I spoke to J&K about the issue I repeatedly demanded the Phillips lamp, which they reassured me is what they used. They also stated the life span as a reason for them using this brand. I was at work when the tech came by to install. My wife asked the tech to confirm once again that they were using a Phillips lamp to replace the burnt lamp in out tv. The tech showed her a Phillips box (he even left the box with the old lamp) and did the install. I got home and the tv looked great, bright as the day we purchased it new. Exactly one year, almost to the day, our lamp goes out again. I decide that I can repair this and order another Phillips lamp online without the housing. When I pull the lamp installed by J&K, it is not a Phillips, but is an OSRAM made by Sylvania. All J&K has to say about this is that Sylvania is a good lamp. Not the point. Avoid this company! They are shady, sneaky liars. I have also informed Samsung of this in the hope that they will not refer other customers to this dishonest company.
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