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Businiess name:
Gabby Bakery & Cafe
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Review by:
citysearch c.
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Review content:
I would NOT recommend Gabby's Barkery to ANYONE. I went in to order a birthday cake for a friends birthday. I had explained to them in detail for about 15-20 minutes what I wanted and was assured they could customize the cake to my wishes. I was charged a premium for my customization and I was fine in paying extra as it was a very special occasion as it was mentioned to the person taking my order. I ordered the cake a week in advance and paid at the time of ordering in full. I even left my telephone which the person did not ask for in case they had questions or needed to contact me.
When I picked up the cake it was a different person working and I was going directly to the party to where the cake was to be served. The cake I was given was completely bland and nothing what I had described and ordered and paid extra for. I was shocked I was charged a premium for a cake I could have picked up at Ralphs or Food 4 Less. I did not have time to discuss my displeasure with the person working that day. So I took the bland cake to the party. It was disappointing delivering this cake as a birthday cake.
The following day on December 28, 2009 I wrote and mailed a letter to the Bakery regarding my disappointment. I went in detail as to my expectation and their lack of taking good notes and meeting the detail that was described at the time of ordering. I provided my full contact information, address, telephone and email address to contact me to possibly discuss the incident. I wanted to voice my displeasure so they understood how dissapointed I was I was hoping maybe I'd get an apology or an offer in refund for the premium I was charged. I waited till today February 8, 2010 I have not received a single response, email, phone call, letter of any sorts regarding my disappointment. Its unfortunate that the owner of Gabby's Bakery simply does not care about their reputation or their customers. I would not order a cake or baked goods from Gabby's Bakery as no effort on their part was made to at least apologize.
Birthday's and special occasions only come once a year or once in a while and I would hate for anyone else to be left disappointed on creating life long memories. Because clearly the owner of Gabbys Bakery simply does not care.
Cons: BAD CAKE, BAD SERVICE, BAD EVERYTHING!
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