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Businiess name:
Philly Steak Depot
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Review by:
citysearch c.
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Review content:
I used to order from here a lot however it has been getting worse and worse and today was the last straw. I hadn't ordered in awhile because I've been frustrated with the poor phone service and long delivery times. Today, I decided to give them another chance. I ordered a hoagie sandwhich on wheat bread. The sandwhich arrived and I can only discribe it as a culinary disaster. First of all, it was not a hoagie. It was a disgusting sandwhich on three layers of smushed bread. The ingredients were all lumped together in the middle and they didn't actually even line up the bread so when they cut it in half, each half wound up with a tiny sliver of bread either on the top of bottom. I couldn't even hold it. It had also been smashed to a lump when they were cutting it. I called back to explain that I hadn't gotten the hoagie that I had ordered. The manager told me it was too bad. He explained that a lot of people get upset when they realize the hoagie on wheat bread isn't a hoagie, but a three layers sandwhich disaster. I asked why he didn't clarify that it wouldn't be a hoagie when I ordered and he explained that I should have figured it out. I asked if he could send me a new sandwhich. Even though he was a manager he said that would be impossible and that there was nothing he could do. He also told me I should be more careful when I order from them. When I asked to speak to the owner to complain, he told me the owner only comes in once every 6 months. He was rude, condescending and insulting. I will NEVER order from this place again and I will never give them another dime. If you want to support restaraunts that value their customers and good service, DO NOT ORDER FROM OR EAT HERE.
Pros: Decent food.
Cons: Horrid Customer Service, Awful Managers, Nasty Attitude from Employees
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