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Businiess name:
Bolle Design
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Review by:
citysearch c.
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Review content:
Unfortunately, we have to give Bolle Design a no stars rating. (forced to give it at least one star for page)
They produce good looking furniture, but Bolle Design does not seem to understand business.
You would think that after a verbal agreement to spend thousands of dollars on a piece of handmade furniture that:
?A mockup would be shown to the customer for approval.
?A professional contract signed to include the price, a time line and an approved plan from the mock up.
? Communication to include more than a phone call stating that the table had been delivered to our back yard and the money is due now. We were expecting it a few months later!
? The table that was delivered was nothing like what was verbally discussed and much smaller than promised. Bolle Design then charged more money for a larger table, even though the size/price had been discussed previously (this is where a contract and mock up would have been relevant).
? We had very little time to use the table before winter arrived. Bolle Design insisted we would not have to cover the table to protect it from the outside elements. We did cover it with two table covers, only to uncover it a few days ago and find numerous MAJOR faults and cracks. After sending pictures to Bolle Design, he suggested our buying stain to try to correct the problem instead of taking pride in his product and solving the problem.
The entire process has been handled unprofessionally. We would not recommend Bolle Design.
Update: 11/09
Bolle Design is very talented, and ultimately, their product is good.
Bolle Design rectified the problems with the garden table.
--The table was smaller than promised in the design discussions. This was rectified, albeit for additional money.
--Structure - there was movement in the joints. We asked Bolle Design for a written guarantee after fixing the problem, which was provided.
-- Finish - it didn?t withstand the winter weather. It is our understanding that this is the first time they designed a table for outside use. And when the table didn?t initially withstand the weather of the Northeast they eventually took steps to fix it.
This was a lengthy process from start to finish, taking Bolle Design almost two years to complete
(and was obviously only completed due to this posted review).
Advice for customers when ordering any kind of custom furniture: Make sure that contracts are presented to you in advance, for design, time line and monies due. Do not accept a finished piece based on casual discussions.
Pros: good art design
Cons: see below.
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