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Businiess name:
Blue Chip Electronics Svc
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Review by:
citysearch c.
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Review content:
It all started w/a new Fridgedaire Refridgerator from Lowes. Costly purchase, should have been perfect condition- however, fridge leaked water on kitchen floor each day. Was referred to Blue Chip via Fridgedaire Customer Service under the warranty. Was given the service date of a Wednesday morning but rec'd call from Blue Chip two days later stating not available till Friday morning. We agreed and the gentleman came Friday, glanced at the water on floor, roughly pulled out fridge (did not wait or ask for assistance from my husband) and therefore put large deep scratches into our slate. He proceeded to yank drawers around roughly and generally treated our fridge as if it was a toy. He stated that it was our ""Drain Tube"" that was no good and he would have to order a new one that should arrive in 3 or 4 days. He claims the tube was bad from the manufacturer. Who knows? Anyhow- one month later I had not heard from Blue Chip so I called for status. No one knew why the part was not in and/or if they could expedite it. Said they would call us as soon as part arrived. Waited one more month and I called again. No part still. No one knew why. Called a week later, was told they had to speak to the ""parts guy"" and would call back next day. No call for 2 days. I called on 3rd day- still no explanation. Woman stated she would ""look into it and get back w/me"" then HUNG UP ON ME! I have not rec'd any calls from Blue Chip to get back to me! Hmm- wonder how long it will take now? Maybe someday I might get a resolution, but it's not today. Blue Chip is extremely poor in all aspects: customer service, ordering timeliness, treatment of customers items, and resolutions. I guess it takes time to run peoples warrenties out while waiting for ""the part to come in""?! Or atleast that is how this company makes you feel. If you have a choice- I would never choose Blue Chip Electronics. Well- I'm off to mop up my water puddle for the second time today. Hope this info helps everyone out there.
Pros: If you love being ignored, and having no problem resolution- Then this place is for you! Otherwise run in another direction!!
Cons: Everything is bad- really, go elsewhere!
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