Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
Businiess name:
Hilton San Antonio Airport
|
Review by:
citysearch c.
|
Review content:
Usually, when you think about Hilton hotels, you think about high quality and excellent guest services. This was not the case with this Hilton location. First, I arrived at the hotel, and though greeted, was not assisted with my luggage, EVEN AFTER REQUESTING ASSITANCE. I just had surgery and my luggage was a little heavy. It was obvious that my luggage and the luggage of my two other friends were quite heavy. No one offered to help. THEN, we got to our room only to find that the double-occupancy room that we paid for only had a double bed. We stopped by the front desk and asked for a roll-away since no other rooms were available. They assured us that they would deliver one to our room while we were out. When we got back to our room, THERE WASN'T A ROLL-AWAY BED!!!!!! So, we called the front desk when we got back and asked for a bed AGAIN, but they were out!!!! So, the next day, we asked for one AGAIN, well in advance, and they said we would get one. Did we??!?!! NO!!!!! We called AGAIN on our 2nd evening to ask for a bed, and AUTOMATICALLY said they were out. When I BEGGED for them to check again, MAGIC! There was one available. Who knew that maybe actually checking might help!??!! The walls were so paper thin that we could hear people talking on the phone, watching television, and walking down the hall. It was sleeping in the lobby. This place is the pits! It puts the Hilton name to shame and the guest services need to be briefed on their job descriptions.
Pros: Location
Cons: Service, parking, thin walls
|
Reasons for reporting (512 characters left):
|
Reasons are required.
|
or
Cancel
|