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Businiess name:
Colonial Hardware Inc
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Review by:
citysearch c.
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Review content:
Colonial Hardware, Inc. 6140 Macon Road, Memphis, TN 38134. Dropped off broken lawn mower on 05/30/2012. Paid $21.85 for inspection fee and left place of business with the perception that I would be given a call with diagnosis and recommendation for service. Sales associate on receipt: Graylin. Received a call at 8am on 06/01/2012 that lawn mower was repaired and ready for pick- up. Upon arrival I was met with a balance of $86.73. Explained to associates that I never received a call to go ahead with service and that I never would have agreed to pay $108.58 to service a ten year old mower. They explained that it is their policy to automatically repair the mower if the parts and labor do not exceed $100. The charge before tax was $99.34, which I find suspect. There was no mention of this policy, no sign and no form, literature or documentation to support this supposed policy. Had they called me, I would not have agreed to the fee, accepted the loss of $20 for the inspection and picked up my broken mower. Every member of the staff I spoke with handled this situation very unprofessionally, all the way up to the owner of the store. One woman kept saying that I was just trying to get something for free. I asked for all their names and they refused and one man left shouting expletives at me from the other side of the counter. I paid the balance and left very dissatisfied. Buyer beware! COLONIAL HARDWARE on Macon Road employs nothing but conniving charlatans and philistines. They are scam artists and I beg you to never patronize that establishment. They swindled $108 from me for a simple lawn mower repair. My severe indignation was only met with utter condescension. Pass this along......they are the worst!
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