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Businiess name:
BMW of Nashville - Nashville Service & Repair Facility
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Review by:
citysearch c.
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Review content:
The BMW of Nashville service department is extremely poor. I currently drive a BMW 2007 X5 and am thrilled with the car. I?ve owned other BMWs and have been equally impressed with the performance. However, my most recent vehicle was not purchased in Nashville, but in Louisville. I have had a few minor repairs with the car and working with the service team is like pulling teeth. I?ve made reservations to arrive and find out that nothing was entered into the system. The thing that aggravated me the most was that they only had a limited number of loaner vehicles and they would not allow me to have one unless the car was kept for a certain number of days, of course I then watch an individual receive a loaner while she had the car serviced for an oil change. Maybe the service is better if you purchase a car through them, but this experienced has caused me to never purchase a BMW again. I?ve also been assured that their driver would wait for me to take me to work as long as I was at the office at a certain time ? apparently being there 10 minutes EARLY will cause him to leave you and make you 45 minutes for a presentation you are supposed to be giving. There are multiple other screw-ups on their end, but I do not have the time to list them out. I?d rather have a root canal ? good luck if you have to ever deal with them. Also the owner of the dealership is a complete you know what.
Pros: None in the Service Area
Cons: Plenty in the Service Area
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