Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Treasures Furniture Inc
|
|
Review by:
citysearch c.
|
|
Review content:
Now I know why they were pushing their floor models when I ordered $17000 worth of furniture in June. They never intended on shipping!
I have had nothing but problems with my furniture order. First the saleswoman, who no longer works there, was completely incompetent--I knew more about the Artistica options than she did. Then the table I ordered was discontinued so I settled on a different model. I was told 8-12 weeks for delivery and it has been 23 weeks. I'm getting very little, to no, communication from their manager Dean and assistant Becky. I've been calling at least once per week since September and am getting the run around. Once when I called for status the receptionist said ""I don't have time to check on that right now let me call you back"", and never did. The next word was that the entire order was ready except one bed frame, so 14 out of 15 pieces were ready and they were holding the whole order. I kindly asked if they could get them to release the pieces that were ready and finally last week Dean said that they had confirmation that our order was shipping from the manufacturer, Artistica, and should be here by today. The word from them today (after my calling every hour) is that they are ""playing phone tag"" with the manufacturer and do not have any tracking information to see where the shipment is (or if it really left at all). The last time I got a return call from their staff was 3 weeks ago, if it were not for my contact I doubt they would be doing anything at all to assist with this order. I do not expect this kind of service and lack of communication when paying this kind of money and especially from a reputable company such as theirs.
I would not be so upset if I wasn't counting on this furniture for seating for our Thanksgiving guests and had not been promised by Dean that he would personally follow up and see that I get the shipment before then. Now I will be forced to buy other seating tomorrow, after I've already spent $12,000 deposit on furniture that may never show up.
As a business owner myself I understand how frustrating depending on outside vendors can be. But there's no excuse for their lack of service. If I do not hear from anyone there tomorrow, I will have no other choice than to have my legal counsel file suit against them.
Pros: Nice furniture
Cons: No Customer Service, Never get your furniture
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|