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Businiess name:
Matthys, Brian, Do Sunflower Dermatology & Day
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Review by:
citysearch c.
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Review content:
It's apparent the employees have not received Customer Service training at ALL, to inculde the Ofc Mgr. Let me point out, I speak clear English, it is my primary language, & has been my entire life. As a consumer, I ask questions. I asked the receptionist of the document I was about to sign authorizing them to debit my account for procedures up to $250.00 w/o notifying me. ""Does this mean you can charge my debit card at any time without my knowledge, for any amount?"" She replied; ""yes."" Next question; ""is there an alternative?"" She said I could use a major charge card. Instantly I recalled readign the Dr's bio which gave the impression of a compassionate practice. Upon this, I asked to speak to the Office Manager (please note, this was pretty much the jist of my conversation with her regarding this matter, no need for even raised voice). While waiting the 45 mins to speak with the Ofc Mgr who was supposedly on hold the duration (during which I overheard her speaking with another patient she messed up with, HE got a free coffee cup out of the deal). The Ofc Mgr was even less cooperative than the receptionist... I've discovered who administers training in this office. She interrupted me constantly, accused me of lying, being rude and ""attacking"" the front desk. Another humorous point I informed her I called my bank during my extended wait (which she was well aware of and offered no apologies for) and they instructed me (after I told them word for word what the receptionist said and read the document to them) that this was illegal. She informed me it was not... ""they had an accountant"". I'm assuming from her statement, their office requires accountants to have law degrees. She declared it to being the same as using my card at any other comsumer... gas station, hotel, etc... Hmmm. No, not at all. It was a 'red flag' listening to the two at the front desk bad mouthing the other staff members including Ofc Mgr (45 min wait)...
Pros: first will never know following three... worse than 'not recommend'!!!
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