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Review content:
I had the worst dining experience of my life on Sunday, July 4. My boyfriend and I decided to get a nice dinner and he wanted Italian so I suggested Bice. We arrived just before 7:00 pm and were seated immediately. At this point the restaurant was more than half empty but it filled up quickly. They seated a couple with a screaming toddler to the left of us and another couple to the right of us. We waited and waited, enduring the screams from the toddler seated next to us, for someone to take our order. And it was really warm, my boyfriend went upstairs to the men?s room and said that he found the air conditioning, and it was upstairs. Finally the waiter came but went to the table to our right and took their order first, then came to our table, this bothered me because we had been seated first and this couple had come in at least 5 minutes after we did. When the waiter finally came to take our order, I told the waiter that I was trying to decide between the lasagna and the linguine and asked what he suggested, he pointed to the 2 house specialties and I asked which was his favorite and he responded that he would choose the Pappardell al Teleforno Come Bice Milano, which is homemade large noodles with tomato, basil and melted mozzarella cheese, so I went with his recommendation. My boyfriend had a dish with homemade pasta quills, chicken, and mushrooms. Once again we waited. The couple to our right and the couple with the screaming child to our left were served their meals, and their bills, paid and left and we were still sitting there waiting. We asked our waiter, who seemed to be the only waiter for the entire room, twice about our order, he said it was coming. We were getting ready to walk out when they brought our food. And after tasting mine, I wish we had walked out. The large noodles were clumped together and lying in a tomato based cheese sauce, an unappetizing Italian version of mac and cheese. I couldn?t eat it, it was horrible. The waiter came over to ask how everything was and I pushed my plate away and told him it was disappointing. He did nothing but walk away, did not offer me another entr?e, just walked away. My boyfriend said his dish was mediocre and he only ate half. And I must say that he is thin but has a hearty appetite and I have never seen him leave food in his plate, ever. The waiter removed our dishes and he could clearly see that I had not eaten mine but he still charged us for it; he made no attempt to thank us for putting up with the screaming child and offer us a free dessert, he made no apology for the delayed food, nothing. While we were getting up to leave we heard a woman from another table complain that they had been waiting 20 minutes and no one had taken their order yet. I decided to complain to hostess about the poor service, the lack of air conditioning and the poor quality of the food and when I approached her there was already another customer with similar complaints. I waited until the other woman stopped talking and added my complaints assuring her that we would never eat there again nor recommend it to any of our friends or business associates. Again, a blank expression, not offers to try and make things better. As I said this is the worst dining experience I have ever had and I have had better pasta at California Pizza Kitchen and Pizza Capri. If you are in the neighborhood and considering going to Bice, don?t, go across the street to Viand, which is what we should have done. Bice should refund every person who was inside their restaurant on the night of July 4.
Cons: Bad Food, Bad Service, No Apologies
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