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Businiess name:
Bentley Salon
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Review by:
citysearch c.
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Review content:
I used to go to Bentley Salon regularly for my haircuts, and up until a couple months ago, I was very pleased with the results. After my last appointment, I walked out of the salon feeling good about my new haircut; however, when I got home and washed it myself, I ended up with an enormous, uneven chunk of missing hair that was four inches shorter than the front?AND the longer hair on the sides was incredibly uneven. Since then, I have had my hair trimmed three times in an effort to even out this missing chunk of hair, but my efforts have not been fruitful. Every time my hair grows out awkwardly. Worst of all, when I called Bentley Salon to inform them about my horrible haircut, the receptionist did not put me in contact with the stylist who did this, or act as if she cared that I was displeased with the service I had received. Rather, she stated, ?Oh, so you want to cancel your next appointment?? I was shocked at the lack of customer service and recovery I experienced as a (formerly) frequent customer at Bentley Salon. I have not returned, and I will never return again. I have a picture of the back of my head that I was going to attach to this review, but there isn't an option for that--I will gladly e-mail it to anyone who cares enough to see it.
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