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Businiess name:
Salon Del Sol
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Review by:
citysearch c.
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Review content:
I began going to this location when my current stylist moved to Hawaii. I reviewed the stylists online & choose Hope Hall for his replacement. I booked my appt w/her for either a highlight (H/L) or color (I would discuss that w/her later) but requested 1.5-2 hrs for this appt When I met w/Hope she said they only booked a 1/2hr & when I told her what I requested for the appt she said ""Well you should have known what you wanted"". Isn't that the idea of meeting for the first time w/the stylist to discuss that? I thought she was rather rude but bit my tongue cuz I needed by roots done badly. She only could do a mini H/L at that time & we discussed what we would do at the next appt which I needed a full H/L by then & booked a full H/L. When I arrived at my next appt she informed me once again that not enough time was booked. ???? What the !!! I'm a pretty tolerant person so I let that go once again but was fuming inside. We again discussed my next appt & decided upon a color correction (C/C) which she told me I needed 3hrs. When I arrived for my C/C I was told I wasn't scheduled AT ALL!! I had my card proving it, took off work for it yet again a screw up, had to re-schedule & would have to take off work again. This time I voiced my displeasure strongely yet calmly. By now I was wondering if this is on purpose. Hope did acknowledge she was there when I made the appt when the recept spoke to her & the manager about it yet neither one came out to apologize. I thought ""Don't they care about the client""? Now remember Hope told me I need 3hrs for a C/C so I called earlier in the week of my appt to check to make sure I was scheduled & asked how long was the appt & was told 1hr15mins. I later remembered the 3hr deal & that I told that to the recept when I rescheduled. I called back & questioned the time & was told by the manager that Hope said it was enough time. I just knew when I arrived for the C/C that I'd be told there wasn't enough time. Day of the appt I canceled.
Pros: Clean & smells good
Cons: They don't care about the client
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