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Businiess name:
Colorado Lace The Dry Cleaners
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Review by:
citysearch c.
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Review content:
Like other reviewers, I had a terrible experience with Colorado Lace. I took my wedding dress in to be steamed ONLY, since I had travelled with it from Australia. They claimed to be the ""wedding dress experts"", but when I went to pick my dress up, there were pieces of fabric pulled away from the dress. The girl offerred to fix it, but we were in a hurry and decided to sew it back on ourselves. Later, when we removed the dress from the dry cleaning bag, a large amount of the beading on the dress had been melted onto the fabric! We called the store, only to be told that steaming wouldn't do that... so what exactly did you do to my dress?!! It definately wasn't damaged when I dropped it off. The manager, who also happens to be the owner of the whole company, was extremely rude, and finally agreed to give us a $100 refund - less than half the amount we paid to have the dress cleaned in the first place. I still don't know where to take my dress to have it cleaned post-wedding, since I don't know who can be trusted anymore.
Pros: Can't think of anything to outweigh the cons!!
Cons: Ruined my wedding dress, terrible customer service
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