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Businiess name:
Leathercare
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Review by:
citysearch c.
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Review content:
Leather Care/Prestige Cleaners has horrible customer service. I took my handmade wedding dress to be cleaned there after talking to a manager about my concerns. I told him about the hand beading, the type of material, the type of stains, etc. I told the same to the person working when I brought my dress in. When I picked it up, some of the fabric had burned and basically cannot be fixed. In the same conversation, the manager insisted that they had no way of knowing that would happen, but also insisted that I should have known that it was a possiblity even though no one ever mentioned anything to me about fabric damage. The manager never apologized and refused to adequately compensate me for ruining my wedding dress. I would avoid taking anything of sentimental value to this place!
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