Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Swanson's Shoe Repair
|
|
Review by:
citysearch c.
|
|
Review content:
I'm still reeling from today's terrible experience. Some really poor wk on 2 pairs of boots cost $89. After an unpleasant response to my inital feedback, I expressed distress 4 shoddy work and left. After thinking about it, and get opinions on the quality of work, I called back.""We never should have bothered w/ your trashed shoes."" And b/c I called after leaving I was told that I was ""hiding behind the phone."" Followed by, ?I bet you want your money back. Well that?s not happening.? All of this & more before I was hung up on. I called back to express appall at what a complaint invoked. 1 pair of boots needed gluing b/c of tears. BUt does that ok visible globs of glue? ?Well, they look a whole lot better than they did when you brought them in.? The 2nd pair needed soles. The new soles mismatch the boot. The heels, originally a natural wood were touched up vs. reheeled, left nicked & peeling & were painted over w/ the same drk chocolate stain used on the other pair. Grr. Too, the sole was randomly discolored by a sloppy app of the heel stain. The leather upper was scuffed & greased, from the lathe? When asked if the leather could b saved, the response was, ?just polish them.? Then I was somehow blamed for poor quality b4 being hung up on. When I called back the cobbler answered. We spoke about finding remedy. I could bring them back but would not be refunded. I said, ?wow.? He yelled, ?Did you say I?m wrong?? Easy people! It was too much to continue, hence that the end of this customer trying to find justice for very poor services. I patronize Swanson?s in order 2 support sm biz. After the gross of today, I'm stunned they?ve been open for 80 yrs. They should be ashamed to be carrying on w/such little integrity or respect for their customers. I can only assume the founder would be terribly embarrassed by what their legacy has become. This is 1 sm biz will never frequent again, gladly traveling elsewhere for kindness, consideration, & a job well done.
Cons: Very rude, angry people who pay very little attentiont their craft or customers
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|