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Businiess name:
Animal Hospital of Renton
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Review by:
citysearch c.
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Review content:
Cindy, The exam charges that were applied to your invoice during your visit were in error as a new client. I was out of the office dealing with an illness in my family during the same week as your appointment with Dr. Ferguson. When I returned I did get your letter expressing your concerns (letter was dated 8-26-10, three days after your visit) Upon looking into your account, it was evident that you had indeed been over charged and I immediately wrote you a refund check and called you. (check dated 8-29-10 three days after the date on the letter and one day after I actually received it) The refund was issued because it was the right thing to do and not for any other reason. I would have issued you the refund regardless and if I had been in the office during that week you would have received it the next day. Again my apologies that you were over charged, I did try to make it right as quickly as possible. I hope things are going well with Winnie and Louie & I hope that you can forgive the staff person that made the error; we have taken steps to keep this type of issue from happening in the future. Sincerely, General Manager AHCC 425-203-9000
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