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Review content:
They have the worst customer service EVER!!!! I took a very exspensive dress there, thinking they're in River Oaks they handle exspensive garments, BOY WAS I WRONG. The lady ended up bleaching my dress, and then turned around and said it was my fault because I brought in a dirty dress. HELLO, LAST TIME I CHECK DRY CLEANERS WERE CLEANERS WHO HANDLED DIRTY GARMENTS. To make matters worst she wouldn't take any of the blame, she kept saying it was my fault, I had brought in a dirty dress and they did their job. Then the lady had the nerves to ask me how much my dress was. I told her the price and then said Yes I'm out that money plus the money i paid you to fix my dress. She wouldn't refund me, she kept telling me it was my fault. Finally, I told her, ""You ruined my dress, keep it, I wont be able to wear it."" She just looked at me. Again, she stood by her famous excuse,"" Honey, we did our job."" I told her i was very dissatified, and I wanted a refund. She wouldn't refund me. So I told her to keep the dress. Finally after almost 20 mins, (she was also helping other clients while i stood there upset< VERY RUDE!) She tried refunding me, but said she didn't know how to, and said i could have a store credit. I told her, ""NO, i want a refund, you ruined my dress. She told me she didnt know how to refund, so I as the client litteraly went behind the register to refund myself. No Apology from her, Just the simple line she used, ""We did our Job."" Please if you read this this story is very true, and it saddens me that people have such awful customer service. I would never recommend this place, location doesnt matter, if the people running the operation are rude. Save your headache and go somewhere else.
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