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Businiess name:
Great Hills Automotive Inc
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Review by:
citysearch c.
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Review content:
I would like to bring to your attention and hopefully the attention of your readers a business I had dealings with on my last visit to Austin. I had the unfortunate circumstances of my car breaking down on Southbound 183 last week when I was there for a business trip. The breakdown was severe enough that I had to abandon my car on the shoulder of the highway. I walked down the shoulder to get off of the freeway and approximately 1/2 block from where I broke down I found Great Hills Automotive. I spoke to them about my problem and unlike some businesses that might have considered me a hostage of my circumstances, they treated me like their most valuable customer. These guys far exceeded my expectations by immediately getting to work on my vehicle. They handled every aspect of the transaction including arranging to get the car towed to them. Once the vehicle arrived, the mechanic was working outside in the heat on it troubleshooting the possible causes of the failure. Once the problem was determined the mechanic ordered extra parts to make sure that he would have the one he needed. These guys did everything humanly possible to get me back on the road as soon as possible including adding an additional mechanic to the job to finish quicker. At 6:30, 1/2 hour past the time they normally close, they were finished. Not only was the repair done correctly and timely, but the cost of the repair was very reasonable based on the complexity of what they had to do. Great Hills Automotive is clearly a Gem among companies in Austin and their personnel are a shining example of Austin hospitality.
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