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Businiess name:
Sambuca
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Review by:
citysearch c.
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Review content:
I had planned a bachelorette party for a party of 10 on September 16, 2006 to be held at Sambuca at Addison. I've been to the Sambuca Uptown(Downtown Dallas) location, but I've never been to the Addison location. I had a positive experience at the Uptown location. I had made reservations two weeks in advance for 7pm, Saturday night. When I arrived at 6:45pm to confirm my reservation, I had to wait before being seated. At around 7:40pm, with a total of 8 people already there, they still didn't seat us. I had to repeatedly ask(4 times) when can we be seated. I couldn't believe that they were going to wait until the whole 10 people had shown up. My guests were hungry and wanted to be seated. They finally seated us at 7:50pm. There is no purpose in making reservation for this restaurant. They apparently don't understand the concept of reservation. The waitress, Debbie, rarely came to our table. And before we were served our dessert, the waitress asked to bring our check. Basically, she was trying to get us out quickly. My guests felt rush. The restaurant automatically added an 18% tip to a check with 8 plus people. That might explain why the waitress made very little effort to serve us. Service overall was the poorest I have ever experienced in any restaurant. The food was okay. The live entertainment was excellent. The entertainment was the only thing that had saved the night. Oh, the restauarant policy is that you can stay for about 2 hours there and then after that, they will try to throw you out. There are alot of policies for this restaurant. I didn't realize this until I had called to complain to the manager, Mike. Mike listened to my complaint and then told me that he will investigate the situation and call me back. Well, guess what, no phone call. I wasn't exactly surprised. If you like good entertainment, this is the place. If you want good service, this isn't the place.
Pros: Good live entertainment
Cons: Poor service
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