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Review content:
WARNING: NEVER SHOP AT SNOW BROS FOR APPLIANCES. We spent $13,662 on 8 appliances delivered to two houses. Rick (sales) was helpful and scheduled the deliveries the same day. It was awful from then on. One delivery man complained non-stop for hours - didn't like moving appliances up and down stairs in old houses or delivering to two houses. When they were removing and installing the washer and dryer at our house, they had to remove the old dryers (we had 2) from the basement. I emptied the clothes out of one dryer when they asked me to go up stairs to remove a door jam to get the appliances in and out easier. They said they'd take the clothes out of the 2nd dryer and put them in the laundry basket. (BIG MISTAKE TRUSTING THEM.) After installing 8 appliances, complaining this was the hardest install they ever had and now have to work late to get the other deliveries done - I actually felt bad for them. I bought them some cold drinks and tipped them $120 for the trouble. (ANOTHER BIG MISTAKE.) After they left, this is what I discovered: 1) A refrigerator with a dent on the front of the freezer door, 2) a freezer that shouldn't - frosts up, 3) a washer that wouldn't even start, and 4) over $400 worth of new mens dress shirts, jeans and pants were missing.
Once I returned home to see the dent on the fridge door panel and called Snow Bros. They ordered a replacement panel. The following day we realized the clothes were missing. Called Snow Bros again. They said they'd call back. Nothing. We called again and again and were bounced between the store and their warehouse (where the old dryer was taken) - each saying we had to talk to the other. When nothing happen, we called Rick who told us there were no clothes in the old dryer. Well, what can I say - the clothes were there when the dryer was taken, the old dryer was still in their warehouse, so if the clothes weren't in the dryer, who took them? No response. We go to use the new washer. It wouldn't come on. We called Snow Bros again. A week later, a repairman tells us the entire control panel was damaged in shipping. He orders a new panel and installs it a week later. About this same time, we notice frost build up in the freezer (same one that's dented.) We call Snow Bros yet again to be told, ""Your freezer door panel is in, but the gasket wasn't installed properly. It takes a few days to get a new gasket, so we'll call you back in a day or so and come fix both items."" Two weeks later, still nothing. But the worst happened was today. I called and asked to talk to the owner. Susan comes on the phone. I explained all that has happened. I wasn't unpleasant or rude, but firm in my frustration with them. I asked if she could do anything about the hassle we'd been put through, the still damaged fridge and our lost clothes. At a minimum, I thought she'd apologize, agree to talk to her delivery guys about complaining to customers and the warehouse for not getting us our clothes, and check on the status of my fridge repair. INSTEAD, THE OWNER STARTED YELLING AT ME, REPEATEDLY ACCUSE ME OF LYING, SAY SHE'S GOING TO DO ANYTHING AT ALL - ALL THE PROBLEMS WERE OUR FAULT - NOT HERS. I couldn't believe it.
Go anywhere else but Snow Bros.
Pros: Nice Sales Person
Cons: Everything else - terrible
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