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Businiess name:
Herc's Roast Beef & Spirits
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Review by:
citysearch c.
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Review content:
We were told to give this place a try by our close friends. As we walk in we see the owner yelling at a waitress, she ends up being our waitress, the entire time she is sad and you can see that she just finished crying, our entire meal we have to listen to her complain about the owner and how unfair he is. We are here to eat, not be therapists. Also the table next to ours complains to a different waitress about something they didn't like, so the owner comes over and offers them a discount or some free food. (how do you like that, the owner is soooo desperate to keep a customer he gives things away, practically begging them to take it, it is pretty sad to see)
Another problem I noticed, is the place is completely full of customers, but they seem understaffed, they only have like 3-4 waiters/waitresses for the entire restaurant. Half our groups food was cold and the others was warm, so I assume they are under staffed in the kitchen as well, and don't have enough people to make all our food at once. Maybe instead of giving things away for free to customers, the owner should fix the fundamental problems and get more staff members to accommodate everyone there. I give this place 1 star for our experience there, but it does have potential to be better. We will revisit in a few weeks and see if it is any better.
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