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Businiess name:
Oscar's Bar & Grill
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Review by:
citysearch c.
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Review content:
Beware of the out-of-control owner who followed us out of the restaurant screaming that we'd better never come back!
I drink once or twice a year whether I need it or not and my friend likes to sing karaoke. We are what you'd call lightweights in the drinking department. We simply stopped at Oscar's for a Cinco de Mayo after-dinner nightcap with friends. In return, we received, by far, the worst treatment ever at a restaurant/bar, and would suggest that others avoid this place until the owner takes some customer service remedial training.
The only reason we chose this place was that it offered karaoke; it had obviously seen its better days. After we entered a music selection with the DJ, we sunk into the booth seats--many broken springs--and waited to hear our names. Right after my friend entertained the crowd, he was told by one of the many bouncers that there was an alcoholic drink minimum in that part of the bar. Really? Okay. We understand how profit works, but we had been there for a good twenty minutes and had never been offered service from the cocktail waitress. A friend who arrived before us had not even received the drink he ordered. She walked by us several times with her tray of watered down jello shots and didn't offer us a drink or tell us about the minimum drink policy. We didn't hunt her down because we frankly weren't ready to order quite yet. After a large Mexican meal, we wanted to settle in before having a drink.
While I was trying to sort out what my friend had been told by the bouncer, the owner swooped down on our table and asked what the problem was. He escalated the situation to red alert with his rude and out-of-control behavior. My alpha male friend did the right thing by deciding to leave immediately before he also lost his cool. Verbal barbs ensued between the two as we were followed out the door and told never to come back; that he was THE MANAGER and didn't need our type who don't ""buy product"" in HIS bar. I was trying to talk to him and he kept yelling ""Leave!"" over and over again in my face. This is appalling, abusive and totally unacceptable behavior from a business owner/operator.
I hope others will avoid Oscar's until the owner and his employees learn about basic customer service expectations. This whole situation could have played out quite differently if the manager had even the smallest amount of tableside manners. Courtesy, rather than bullying, goes a long way especially when there is so much competition in the restaurant/bar industry. Wake up, Oscar's, before you, too, will be forced to shut your doors in favor of others who ""get it"".
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