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Businiess name:
Gill's Furniture
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Review by:
citysearch c.
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Review content:
I'm a military wife and I work from home. I'm also and educated individual. When I walked into Gill's, Loren was on me like white on rice. That's when the sales schpiel started. ""You don't need to consult your husband""... I found it personally offensive. I consult my husband because I respect him. That's not for anyone to chime in on. I also consult him because he's currently deployed, and while having some say in what major purchases I make isn't absolutely necessary, I do it because it's a simple kindness. Something to help him still feel involved in my life, our life together. I ordered because they are cheap, and I paid for delivery. I made sure to let Loren and his brother know that I needed to make sure that the delivery company contacted me because I was having a dental procedure done. They said not to worry about it, they faxed the sheet over. The day passes, I call Gill's because I paid my furniture in full and still NO FURNITURE. They don't know what's going on - and here's the number, call the guy... I call the guy, the gentleman that supposed to be bringing my furniture. The fax never went through. And, there was zero effort on Gill's part to even find out. Here's what's upsetting. They knew that my furniture hadn't been picked up because it was still sitting in the back of their store. All it would have taken was for them to get off of their ass and walk back there. They wouldn't do it. After I emailed them and expressed my dissatisfaction with their customer service. This is our correspondence:
Me to Gill's:
I'm really disappointed with your lack of follow through. It's actually
insulting. This man delivers furniture to your customers, and you guys act
like you don't know anything about him. That says 1 of 2 things about you:
1) You don't really know the people who finish providing the service for you
- or - 2) You don't care.
Wait... Let me start over... My name is ""SG"". Otherwise known to
Loren as ""that person"" who paid for her furniture this morning. It is not my
responsibility to track down my furniture. Your job isn't done until that
furniture reaches my home.
I should not be the one making the phone calls, you should. Instead of
brushing it off on me, YOU should have called to verify that he got the fax.
I don't know how long you've been using his moving company, but you should
know that he was out of the office before I even called this morning. You
knew that I wouldn't be getting my furniture today. And, here's the kicker -
I wouldn't have gotten it tomorrow - or the day after that, or the day after
that. Why? Because he didn't get the fax. So, the way it seems to me is -
you guys are paid in full and it's no longer a priority to you.
It's lazy. It's unprofessional. I'm disappointed.
HE said he'd get it to me tonight, probably late. HE said he'd talk to you.
HE's doing what you should have.
It's upsetting. I was looking forward to telling my friends about you guys,
was happy to send business your way. But, now I can't do that. One phone
call on your part could have remedied this.
~SG
His response:
from Loren Gill
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