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Businiess name:
Car Concepts
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Review by:
citysearch c.
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Review content:
Being in professional sales for a few years (8 years), I feel I know some about successful sales. I walked in being a very novice about Nav/DVD systems. The sale guy obviously very knowledgeable about their products and the in's and out's, but zero consideration on the customer and their level of understanding. I wanted to push pause on the guy to digest all of the product knowledge he dumped in my lap and rambled off pricing. He spoke about 100 mile's a second and way over my head and I'm sure anyone else who isn't in the industry. Didn't give any options assume which system I needed and didn't really explain why. Didn't take the time to really see what features I really needed and didn't need. It was like, its this or nothing, I'd never sell you anything less, although I'm looking at a wall full of other products and options. No Thank you I'll go else where, were they take the time to talk to me (hello! the customer) explain options and feature and system difference.. Having good product knowledge is great.. matching it to the customers level and speech is a true salesmanship. People don't buy from motormouth product dumping!
Pros: Product knowledge
Cons: relating to customer, taking time to understand needs, not showing bias of products
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