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Businiess name:
Star Motor Service
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Review by:
citysearch c.
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Review content:
I have thought very hard about writing a review, about taking them to small claims court, and the better business bureau. Today, it was hot in Charleston again and my AC did not work, my brakes were squeeking very loudly, and my mufler was squeeking and moving up and down going down the road. The three things I paid Star Motors to fix for nearly 4,000: a new muffler, new brakes, and AC/heater. I took the car somewhere else and they found it comical how Star Motors assembled the muffler (it was hanging on a coat hanger and rocking back and forth). 2000+ went to the AC that worked for 2 days. I took the car back to them eight times (8 times!!! for them to try to fix the issue), and each time they made me feel like I was inconveniencing them for saying that they did not fix the AC, squeaking car, or brakes (they said the brake squeaking would go away, it has only gotten worse)... what is worse, when they assembled my dashboard back together the last time the side of the dashboard broke and the side panel fell off on the way back (they broke the clips!). I took the car to another Mercedes repair shop and they said that Star Motors ought to fix this. The owner of Star Motors refuses responsibility, to refund the money, and has made me feel like I have troubled him. I paid 4,000 for a worse car. PLEASE, do not go here. Not only were they rude, but the broke my car for 4,000.
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