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Businiess name:
Spa Los Gatos
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Review by:
citysearch c.
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Review content:
I wouldn?t recommend a visit to this spa based on the quality of the services and the management staff. Since Santana Row has arrived, competition is tough and The Spa of Los Gatos doesn?t even slightly compare. I was a regular for years but after one visit filled with rudeness, unprofessional behavior?I was done. I was sold a product after a facial and the pump didn?t work. I tried to replace it two months later before my next appointment but was told it was against their policy. I asked to speak to the manager and her actual reply was ?tough?. I don?t need, nor do I appreciate the ?you are lucky to even be here? attitude. While waiting in the small co-ed relaxation room, a technician came in and told a man that his back wax would come after his massage. The poor man?s face turned bright red?we were all so embarrassed for him. Not quite the relaxing environment I was looking for during my visit. My massage was done by a kind and young woman who had only graduated from school 6 months prior and was so new she forgot steps and kept telling me how nervous she was during our session. I paid a lot for this sub par service and because of the treatment I received over replacing the broken product, I didn?t complain. I?ll be taking my money and recommendations elsewhere.
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