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Review content:
I've been shopping at Textile, literally, for decades, since I was a young child accompanying my grandmother who was a seamstress. In recent years, there has been a huge downward shift in everything about this business. They do have a wonderful selection of fabrics in a beautiful store, but the lighting is poor for this type of business - watch out if you're trying to carefully match something! While the fabric selection is great, the markup is absurd. You can often find the exact same fabrics at other stores or online for several dollars cheaper per yard - for example, I recently paid $12.98 per yard for some cotton fabric at Textile, and came home and found it for $7.99 per yard online. However, I'm someone who has to see and feel fabric before I buy, so I end up buying at Textile fairly often, despite the high prices. I have also found the same fabrics for cheaper at one of the few remaining fabric stores in Nashville/Franklin. So, I usually go to the other stores first, and then go to Textile. They have a great selection of ribbon, but again, it's much more expensive than elsewhere. My main problem with the store is the employees - most of the workers are very helpful and friendly, but a few are rude and act like they're doing you a favor by waiting on you. The store managers (owners?) are particularly rude and occasionally hostile - they obviously do NOT value their customers, if their interactions with them are any indication. I have heard them talk to and about customers in very negative, condescending and hostile tones. One day I was in line and overheard a heated exchange between the owner and a very upset customer - the owner did nothing to diffuse this person's anger or try to retain her as a customer. He was as hostile, rude and unapologetic as anyone I've ever encountered. A simple, ""I'm so sorry, but this is our policy"" would have potentially toned down a difficult situation! I'm a business owner and I would never treat a customer that way
Pros: Good selection, beautiful store
Cons: Very high prices, poor customer service
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