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Businiess name:
Guarino's Restaurant
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Review by:
citysearch c.
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Review content:
My family and I went to dinner at Guarino's on Sunday May 23, 2010. We had a party of 10. I called to make reserations two weeks prior. When we arrived, the hostess seated us outside. I asked if they had something inside. She said no, they had a couple of big parties. Usually when you make reservations, they ask if outside is okay. They give you the choice. Strike one. The drinks were delivered. There was visable grease floating on top of the iced tea and soda. We sent one back, but we should have sent 4 drinks back. After an hour and 25 minutes (more than 45 minutes with empty drinks) we asked if they forgot about us. The server said he would send the manager over. We asked for refills, (they never offered refills the whole meal)and it took more than 10 minutes to get more soft drinks. The manager came over and asked if there was a problem. I stated yes, ... we have been here almost an hour and a half and haven't been served salads yet. She said "Are you mad?" I said yes we have children with us who will only be good for so long. The salads came out and the entrees were delivered while we were eating our salads. The food was horrible. My chicken tasted like it had been prepared hours prior and sat under the heat lamps. The portions were small and way overpriced for what was served. My son ordered veal parm with angel hair pasta. He received chicken parm with penne. The check was delivered. Nothing was taken off for the horrible food or service. I typically tip upwards of 30% but i wish they could have received what was deserved which is nothing. They added gratuity to the check since there were 8 people. The never offered to comp anything or give free desserts. It was an extremely bad experience. I wll never be back andwill share my experience with many people. My husband, who usually doesn't get too upset with things, has filed a complaint with the Better Business
Cons: Poor Service, Mediocre overpriced food
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