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Review content:
I have been a member of Gold's gym, later Miami Beach Fitness, and now Crunch Fitness. I joined Gold's gym in 2001, and I had never had a problem. I had health issues this year in August, and I call Crunch in order to cancel my membership. Everything was OK, until I found out that they had not canceled my membership. Yesterday 12/28/2011 a very aggressive Crunch employee from the billing department called me, threatening that they were sending my account for collection, etc, etc, and they needed full payment until January 2012 if I wanted to avoid collection. There was not way of reasoning with this person, she was just aggressive and disrespectful. I paid $100.00 yesterday and they are going to charge my credit card another 98.00 on January 2nd. I had never had a problem with the former gym, Miami Beach Fitness, I canceled my husband's account on September 2010 and everything was OK, no documentation needed. If Crunch changed the rules of the game, they should had informed its members, I did not join Crunch, the former gym was bought by Crunch. But the interesting story with Crunch was that they upgraded my membership instead of canceling it. When I called to complaint that they upgraded my membership without my consent, they told me that I asked for it. I ask them to show me the paper that I signed in order to upgrade my membership, they told me that there is not paperwork or signature required in order to upgrade a membership. Funny, I have to show them a signed paper to cancel my membership, but they can just upgrade my membership and they don't need my signature or consent. Crunch should also be suit for price discrimination, there are members that can use all three gyms in South Beach and Sunny Isles without going thru an increase in their membership, if I wanted to use all three gyms my membership fee would go up. Other members only pay $800 for 18 months of membership with the right to use all three Crunch. I was paying $64.00 a month for one gym.
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