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Businiess name:
Bocci Salon & Spa
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Review by:
citysearch c.
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Review content:
The first time I went to Bocci I got a good cut and style for $65. Don't remember the stylist's name. When I called to make my next appointment, I asked for a cheaper stylist. I was told that Nora was the cheapest. I asked top and bottom cut and style prices and was told that their stylists charge anywhere between $35 and $70. Since Nora was cheapest, I chose her, thinking that all of Bocci's stylists would do an acceptable job on a cut and style. When I walked in for my appointment, I asked the 2 women sitting at the desk how much Nora would charge me, and 1 of the women answered "Either $35 or $40, depending." Nora charged me $50. There was nothing I could do about being overcharged. I had dealt with 3 different people (excluding Nora), the woman on the phone when I made the appointment and the 2 women sitting at the desk when I walked in and asked what price i would be charged by Nora. In the end, no one would admit that I was told face to face that Nora would charge me either $35 or $40. I got home that day and looked at the back of my hair in the mirror and saw that Nora had cut the top layer in the back halfway up straight across and left the remaining hair underneath several inches longer. I called several days later and complained, after trying and trying but finding that there was no way I could wear my hair that way. I told them that I needed my cut redone because I could not wear my hair down. The only thing I was offered was another appointment with Nora. Employees at Bocci told me a lesser price but charged me a higher price, they didn't care at all that I was overcharged, and they offered no reasonable solution to the terrible cut I had been given. The one star I gave was for the good job the first stylist did cutting and styling my hair. The rest of my experience with Bocci was terrible. The owner should send in secret clients on several occasions to see how we are treated by Bocci's employees.
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