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Businiess name:
Pdq Disposal Inc
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Review by:
citysearch c.
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Review content:
It all begin with our trash being missed on the 1st Wed., then the next Wed. & when we called the 2nd Wed. were told it would be picked up by 7pm on Thursday. We went out of town for Easter & the trash still remained on that Sunday evening. On Monday I called & spoke with V, she radioed the head disposal person & he said, the trash would not be picked up until Wednesday, our scheduled day. I spoke with V & J, General Manager, & they both told me the driver ,their #1 driver,had written down no trash out-our trash was out for 3 weeks in the same spot, finally being picked up on Wed., April 4. I also had left a message asking for a refund for the 2 weeks our trash was missed and that we'd possibly be looking other trash service if things couldn't be resolved. I was told no because those 2 weeks worth of trash would be picked up. I went to place a bag of trash in our container, Tuesday, April 17th & noticed our container was gone. I called & left messages for 3 different people to see if it had been picked up, called again Wed. morning and spoke with Holly & she said that when someone calls she assumes they have made their decisions & cancels their service. SHE DOESN'T CALL TO CONFIRM you want it canceled. I asked to have another trash can delivered because it seemed to be some misunderstandings and she told me there'd be a $25 delivery fee, plus the refund she said they sent and the $48. I asked for the $25 delivery fee to be waivered and she said that'd be up to the general manager. I left a message for the GM and he returned my call and said they thought it be best we find another company. This company doesn't side with the customer at all. So our journey to find another trash collector begins. NOT RECOMMENDED AT ALL. I guess they think customers lie, which I'm sure they do, but this time--the missed trash was one of honesty. I totally agree with Oscar the Grouch about customer service! WE will be contacting the Better Business & reporting their service as well.
Cons: poor customer service--not willing to work with customer
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