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Review content:
I went to the Aveda salon to have a haircut and perm, which I've had done beautifully many times. I saw Lynn, who not only gave me a lopsided sloppy hair cut and charged me $90, she also had the nerve to charge me $250 for a perm that went completely straight once it dried. She actually managed to take pre-existing curls on my head, and instead of winding them with the grain to enhance them, she made entire patches of my head completely STRAIGHT. My hair looks ridiculous. I've gone to the fanciest salons in LA and never paid more than $150 for a perm!
To add insult to injury, she was incredibly rude and brusque, and while shampooing my hair was so sloppy and careless that she got shampoo in my eyes several times and sprayed her hose directly down my back repeatedly even though I told her what was happening, and she even got my PANTS soaked!!! Then she sent me out into the cold with a wet head, so I couldn't even see what it looked like, and as I was paying, the salesgirls all cooed "it looks like beyonce curls~" and I was just being polite and said thank you and that I liked it (I hadn't even SEEN it dry yet).
When I woke up the next morning I had to catch a flight home and couldn't go back in, but when I called to ask why I had paid $400 to have my hair straightened and made lopsided, and ask them to refund at least a reasonable part of my money, they had the nerve to use the excuse "you said you liked it last night and that it looked like Beyonce, so we're not giving you back any money". Um, No,... THEY said that, because they're sales people, and I was just trying to be polite. Once I saw what a debocle it was dry, and confronted them they were dismissive and arrogant. These people are scammers and don't take accountability for a job overpriced and poorly done. I found out later that this exact same thing has happened to another friend of mine, at the same salon. Shame, shame!
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