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Businiess name:
St James Luggage
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Review by:
citysearch c.
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Review content:
DO NOT BUY FROM THIS STORE EVER!!!! I had a horrible experience at this store. They lie, and are not reputable. I bought a duffle bag for a trip, which had no tag on it to begin with. The return policy is to return a bag in 30 days with a receipt. The salesman who sold me the bag told me I would have no problem returning it, if I thought the bag was too big. I decided the bag was too big and wanted to return it. When I brought the bag back, the owner was there and said he wouldn't take it back because it had no tags on it and some fuzz on it. I told him it had fuzz on it when I bought it, and that it never had tags. He said it was essentially used, and there was no way I could get my money back. A woman was in the store at the time, claiming she was a customer, and said that from a customer stand point, she wouldn't want to buy the bag back the way I was presenting it to them. In actuality, I later found out the "customer" was the owner's wife and was lying!!!! I then cleaned the bag off with a lint brush, and when I brought it back later to the salesman who had originally sold it to me, he said he couldn't take it back because the owner had called him at home and told him not to take it back under any circumstances. So....this place stole my money, and then lied to me (ie the owner's wife) to my face. What a great store!
Pros: Short lines--because no one shops there!
Cons: Poor return policy, very poor customer service, an owner who lies...
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