Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Security Travel USA
|
|
Review by:
citysearch c.
|
|
Review content:
I have to agree with the comments on poor customer service with Security Travel and the cost being more than if we booked the trip ourselves. Security Travel called on a Friday after 4pm to advise the Discovery cruise line was down and we could not get to the Bahama trip. Everything was closed and we had to wait all weekend. We were flying out to Florida the following Tuesday and had reservations in Florida and with an upgrade in the Bahama's.
We had to pay for another plane ride (that apparently a "travel agency" could not assist to do) out of pocket and was promised a refund (which of course did not nearly cover the cost of the additional fee for the plane ride). To date, we are going back home tomorrow and the amount promised to be refunded on the credit card is not there, even though Raul stated it would only take 24 hours. When I called Security Travel, they were never available and would not return phone calls. I spoke to Jason (the alleged supervisor) and even his promise to call back did not occur. It would be interesting to know the owner of Security Travel and do a class action for this scam and all the vacations that were ruined and cost more than this "free" trip.
The upside of our trip was that the hotel in the Bahama's was accommodating as was the one in Florida at the Days Inn. We met some great people at the hotel in the Bahama's.
It was interesting when we first checked into the Days Inn, they were not aware the Discovery was not doing the cruise and had a list of names from Security Travel that were suppose to go on this cruise that they planned to provide transportation for to the port for 6am. Security Travel even failed to be considerate to contact the very hotel it was contracting out with to inform them of the situation. At least the Days Inn was happy someone told them. And Christine is correct, there should be no cancellation fees as long as this is done 24 hours in advance. Perhaps Raul's commission should be deducted from his paycheck!
I plan to make a complaint in Florida and advise of this so others will not have to go through what we did and have their vacations ruined or pay more money for a "free" trip.
Pros: That we were able to get to the Bahama's by our own means
Cons: Security Travel was NO HELP!!
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|