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Businiess name:
Carolina Cinemas - Crownpoint Stadium 12
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Review by:
citysearch c.
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Review content:
I have planned all week for a movie night with my family and we made the decision to go to CrownPoint Stadium 12 because they have advertised A Christmas Carol in Disney 3D. We have all really been looking forward to seeing the movie, me, kids and my mom. This was a first for us as we have never all gone to a movie together, and it was my daughters first movie ever. I packed the kids up in the car and headed to the theater which is about 20 minutes away from my house. When we got there it was about 15 minutes before the movie started so we had plenty of time for popcorn and drinks. I was appalled when I got up to the window to purchase the tickets and the guy stated that it was showing in Spanish ONLY!!! I thought he was joking at first so I said "your kidding right?" First off NOTHING in ANY advertisement stated that it was Spanish only (i even checked again on 3 different sites when I got home to make sure that we did not miss something). Then the guy at the counter was pretty rude about the whole thing and barely even looked at me when talking' and he acted like there was something wrong with me for being so shocked about the situation. I don't mind that it was showing in Spanish or that it was Spanish only it is the fact that they are not advertising this anywhere and the staff members customer skills were the worst I have experienced in a long time. It takes a lot of effort to get 2 small children and a teenager together for an evening out so I started preparing for the evening around 5:30. The movie was to start at 7:15, we were there @ 7:00, I was able to find another showing in 2D at another nearby theater but it started at 7:10 so by the time we got everyone loaded back in the car and drove there we had missed the first 10 mins or so of the movie. This was supposed to be a special event for us because we NEVER get to go to movies all together, and it was almost completely ruined by Crownpoint's false advertisement. Needless to say I am angry and felt the need to express my dissapointment with this establishment. As rarely as I go to the movies anyway I can honestly say that I will not be going to ANY movies at Crownpoint Stadium 12 EVER.
Pros: NONE
Cons: Spanish ONLY showing of movie not advertised anywhere
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