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Review content:
PROS: The front desk was nice enough to let me use my debit card. CONS: EVERYTHING ELSE. One should not be surprised by the cash-only requirement upon walking in, the layout is awkward and small, the massage was so-so, the room was cold, the sauna tiny and no water offered afterward. I went to this spa because of Spa Finders Deal Days. Alas, I didn’t have a good visit and won’t be back. I arrived about 10 minutes early for my 5pm massage, and I thought I'd be offered a robe and slippers and shown the relaxation area. That didn't happen. Instead, the man at the front desk began by telling me, "All services under the Spa Finders Deal Days specials are cash only." That was a problem because I meant to pay with my debit card. I asked if he knew a Citibank nearby and he did find one for me. There are no locker rooms; you change in the massage room. It was now 5pm but the room was still not ready. When I went upstairs, I was greeted by a male therapist. Oops, new problem. When I booked my appointment I wrote my preference for a female. The therapist went downstairs and the front desk guy came up to talk to me, but only to say there was nothing they could do about it. It was now 5:10pm. The room was cold and the massage so-so and painful at times. When doing deep tissue, men just don't know their own strength, even when you tell them to ease up. I started face down and he massaged my back, my feet, and gave just a few strokes on my legs. To my surprise, he said "Take your time getting up" and it was DONE without me ever turning over. Worse yet, I only got 40 minutes! The massage started LATE, it should have ended at 6pm, but when I looked at my watch it was 5:50pm. NOT COOL. The man from the front desk asked how it was and I let him know I did NOT get my full 50 minutes. No response. He brought me to a Bathroom/Shower/Sauna combo area, all in one room so it can only be used by ONE person at a time. Good thing they weren’t busy. The sauna is TINY. You can't lie down and even sitting up was tight as I am 6 feet tall. It also took a while to get hot; I was in over 15 minutes before I broke a sweat. There are no bins for used towels/robes, so I left them by the sink. When I went to pay, the front desk guy kindly let me use my debit card instead of schlepping to the bank. I asked was it normal to only have one side massaged and he said yes. Only during the longer massage sessions, 85 minutes, will you get both sides. Finally, I had to ask for water because no one had offered me any since my massage. I had a thermos of ice with me to take into the sauna, which was lucky because he took a bottle of water out of a cabinet and it was warm.
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