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Businiess name:
Landmark Honda
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Review by:
Andrea T.
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Review content:
When I bought my Honda two years ago, I thought it's be easy - I knew exactly what I wanted, and they had it at a price I could be happy with. The service guys have been fabulous - things are done on-time and they call you with updates! If I could rate them separately, I'd give the service guys 4-5 stars and the sales staff one!
But the sales staff - oy! What should have been a quick visit took half a day because my inept sales clerk kept entering the wrong figures in his computer. Several destroyed print-outs and consultations with his manager later, I had a contract to sign, only to notice that in my address they'd inserted an extra digit (a 6-digit zip code?!) Unfortunately the printer "broke" so he couldn't fix it, but since all the finance figures were correct and I'd signed, he said he'd take care of it. Of course, it wasn't that easy, and I was called back the next day to re-sign everything. I complained to management about how many mistakes there were in the process, only to be told it wasn't a big deal. (Sorry, but two days wasted signing and re-signing paperwork is a big deal.) Reviewing the "corrected" form before I signed, a 6-digit zip code was still on the form. He reprinted it correctly and I signed, and thought all was well until a month later, when I got a call from Honda saying my first payment was overdue. I had paid a down payment and first month to Landmark as documented in my paperwork, but thanks again to "computer error", they'd recorded it as a down payment and payment for "service," not a monthly payment. Honda Finance cleared it up, then last fall tried to collect property taxes from me from a town in another state - apparently my trusty sales clerk had eliminated the wrong extra zip digit in the computer, though my paper copy was ok. This year my state re-registration had issues because of the zip issues. The hassles caused by this one "no big deal" error have made me sure I'll never buy through Landmark again.
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