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Businiess name:
Tila's Mexican Restaurante & Bar
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Review by:
citysearch c.
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Review content:
A group of friends and I (in total 11 people) visited Tila's yesterday (Thursday evening). It was a birthday celebration that had been arranged between the birthday girl and Tila on the phone. We had reservations and were promptly seated. Dinner was ordered and served correctly and the food was okay. It is nothing special that will have you leaving wanting more. Well, the portions were small so you may want more. My friend brought a birthday cake and her own plates that we picked up for a few bucks from the grocery store. We served the cake and ate it. Please keep in mind the waiter did see you serve the cake, sing happy birthday and everything. So, the staff of Tila's then brings out a HORRIBLE raspberry flavored cake for the birthday girl. We sat there and opened gifts...then the checks came. The bills ranged from $14-$25, which was expected. What we didn't expect was the shocking move that the restaurant manager and our waiter did next. They served the birthday girl two bills. One for her meal, the next for the birthday cake we brought. $15 DOLLARS!! This is not a joke. No where on their menu, website or during the dinner did it say anything about a fee for bringing your own cake. The manager compared us bringing the 5 dollar cake to bringing your own bottle of wine to a restaurant (mind you we are all under 20), or bringing your own food to a restaurant. First of all, we were never informed or even warned during dinner of the potential fee. I am just shocked. My friend and I began to question the manager and he was the absolute rudest man i have ever met!!!!! He treated us terribly. I believe it was because we were teenagers. I will never go back to this restaurant. They claim they base their restaurant on a family atmosphere. NO! I recommend finding a nice up scale restaurant where customer service comes first, then making money. We paid the $15, after the manager told me he would take it off. He failed to comply. Tila, the restaurant owner was not in, but she will be recieveing a phone call! I hate that my friend's birthday dinner had to end the way it did. DO NOT GO TO TILA'S!
Pros: okay food, good chips and salsa
Cons: terrible customer service, food portions small
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