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Businiess name:
Urban Retreat West
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Review by:
citysearch c.
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Review content:
To be honest, I just created a Citysearch account because this awful business was feature on Groupon. I went here in late November 2010, and I had an expensive spa package (mani/pedi, a 45-minute massage, and "spa lunch").
I had made an appointment but ended up sitting around in a little back room for longer than the individual parts took. (That's right. It took 5 hours for their "3-hour" spa experience.) I wasn't the only one back there, and all of the ladies that day had issues with the management double-scheduling their appointments, losing the bottle of wine they had on the way in, etc.
When I tried to explain to front desk that I needed to leave before my last appointment was to finish in order to go to work, they were far from helpful because they had messed up the schedules so badly. I waited for over 15 minutes to speak to the gentleman in charge, but he was on the phone and unavailable the entire time. I did not receive a follow-up phone call regarding my experience even though the staff knew I had left upset (and I didn't get as long a massage as indicated because of their gross 2-hour error).
The mani was fine, but the pedi wasn't better than the cheapest in town. The massage was average, and the "spa lunch" was the crappiest 2 pieces of bread with a little bit of stuff inside and a couple of pieces of fruit.
I would NEVER recommend this business to anybody because I know my experience there was not atypical.
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