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Businiess name:
Lenox Lounge
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Review by:
citysearch c.
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Review content:
I'll start with the goods...
Atmosphere... The Art Deco look is AMAZING. It's a beautiful bar. If I didn't have to deal with the bartender (although occasionally there is a competent person tending bar) and most of all the MANAGER I'd come much more often. I love to take friends here for ONE drink when I'm showing off my neighborhood's bar scene because it's such an aesthetic dichotomy. How so? While visually it is a stunning place, the experience from the service leaves one shaking their head in disbelief how people can be so UGLY!
The bad...
THE SERVICE. I once ordered a drink here, I was the only person in the bar, placed my money down, drank my drink(15 minutes), had to ask the tender to give me change (paid with a twenty) then had to wait over 15 minutes for change(closer to 20) while the bartender counted the drawer/read the newspaper/and went back to counting the drawer(i guess it was early and the draw needed counted but to stop and read the newspaper after asking for change? it was very much as though she wanted me to leave her to total amount of change as a tip), and when I asked about how much longer I had to wait for my change got accosted with some major attitude from the bartender. Did I mention I was the only person in the place? When people are in the joint the service is dismal and I use to just chalk it up to poor management of the bar. Now I see that most of the employees just don't give a damn about providing any sort of hospitable service. The staff has the attitude that it is a historical landmark and patrons should be so lucky to just to be there(but maybe they are right, even with the HORRIBLE service I continue to go). I've seen the manager yell and scream at people. I've even seen a lady walk out crying after having a heated and animated discussion with her. I've heard her bad mouth other jazz establishments(see below for a list of these other, better joints) in the neighborhood (during the bad mouthing she noticed me listening and even apologized for being so tacky but then went on bad mouthing). I've seen countless arguments about prices. The prices are very high($10 bucks for a shot and $7 for domestic beers, ouch), but then again so are several other bars in Harlem. I've never eaten here, and will never eat here because even the regulars tell me to stay way from the food(as qouted from a regular "I can eat crappy food if it's warm, but it's really had to choke down crappy food that's cold.")
The music. WHile the music is the typical Harlem fare (enlightening to just fine), again it's the staff and MANAGEMENT that sucks the beautify out of aural vibes. It's the type of place that charges cover and then stacks on hidden fees (read the other reviews about gratuity and 2 drink minimum). For a better price and WAY BETTER service GO to any other spots in Harlem... (St. Nick's Pub and Shrine usually don't charge a cover. Minton's Playhouse, Bill's Place. P.J.'s usually charge a cover but don't try to gouge you and they're service is actually decent).
Will I stop going to Lenox Lounge... Nah. I love the Art Deco beauty too much to let some sour attitudes ruin it. But every time I go (not that often, maybe 2-4 times a year) I forewarn my guests that this is most likely going to be one of the worse customer service experiences they will ever have. I always follow up Lenox Lounge with one of the previously mentioned alternatives so visitors don't get the impression that Harlem bars are run by egotistical, entitled bullies who treat their customers with spite and contempt.
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