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Businiess name:
Avanti At The Arboretum
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Review by:
citysearch c.
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Review content:
We have three small children (6 and under) so we love to arrive at restaurants early and patronize places with quick service. We ordered two slices of pizza and one stromboli and a plate of plain pasta. We were the only ones in the restaurant when we arrived. 30 minutes later when the restaurant filled up with eating patrons, we were still waiting. We brought this to the attention of the manager and he told us he would check. 10 min later we went to the front counter and were told our order had mistakenly been given to someone else. There was no apology. No offer to compensate. Simply a "We'll put it in again." If you have small children you know that waiting longer is sometimes not an option. My husband explained this to the manager and was told it 'wasn't their fault.' What???? We asked for a refund of our money and will not patronize this place again. Too bad since we live close by and love pizza. There is no place for "attitude" in good customer service.
Pros: Convenient location, clean
Cons: Service was slow and manager was rude.
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