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Businiess name:
Citrus
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Review by:
citysearch c.
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Review content:
Living in the Chestnut Hill area, I have been a consistent monthly regular at Citrus for the last 7+ years. The food is always excellent with imaginative, seasonal menus that incorporate the freshest flavors of the season. Although I have never been disappointed with any of the meals I have eaten at Citrus, the service over the past 3 years or so has degraded from unfriendly to borderline disrespectful.
The service had gone down hill about 3 years ago after all of the (excellent) servers at that time quit over some controversy. The new staff was never friendly, however, reached an all time low at a recent visit on a slow for the restaurant Friday night in early June 2008 (only about 3 or 4 tables were occupied). I was completely ignored by the wait staff when I entered and stood waiting for over 10 minutes before being acknowledged and asked if I "could be helped". The meal was excellent as usual, however, the servers were cold, never checked back after the meal was served to see if everything was okay, did not refill our water glasses and gave the impression that the whole situation was a bother. This experience was so unpleasant that I left less than my customary 20% tip and made the decision never to return to Citrus in the future.
This is a loss for me as the restaurant is local and convenient, and the food is delicious, however, a good dining experience needs to include an attentive, friendly wait staff that does not make you feel unwelcome. It is even more of a loss for Citrus as they are losing loyal, repeat patrons because of the poor attitude of the front restaurant staff. What a shame.
Pros: Food
Cons: Service
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